Support Center

Shipping & Delivery

We offer international shipping to most regions. Delivery times vary from 5–12 business days depending on destination.

If your product is damaged or incorrect, please contact us within 7 days. Refunds are processed within 3–5 business days after approval.

ZIVNIC provides OEM services including flavor customization, branding, and bulk pricing. We support small-batch testing and EU-compliant formulas.

What is a nicotine pouch?

A nicotine pouch is a tobacco-free product placed under the lip to absorb nicotine. It's discreet, smokeless, and spit-free.

How long do nicotine pouches last?

Each pouch typically lasts 20–40 minutes depending on the user's preference and usage habits.

Are your products EU compliant?

Yes, all ZIVNIC products follow EU regulations and can be customized for TPD-compliant private label options.

Can I get samples before bulk order?

Yes, we offer sample packs. Use the Contact Us button below to request free samples based on your region.