Welcome to ZIVNIC Support
Got questions? We're here to help you find quick and clear answers.
Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 5–12 business days depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and times vary based on the destination.
What if my package is lost or delayed?
Please contact us if your order hasn’t arrived within the estimated timeframe. We'll assist you with tracking or reshipment.
Orders & Returns
How can I track my order?
You will receive a tracking number by email once your order ships. You can also view order status from your account.
I received a wrong or damaged item. What should I do?
Please contact us within 7 days with a photo. We'll resolve the issue promptly with replacement or refund options.
How do I return a product?
Email us your order number and reason for return. We’ll guide you through the return process.
Wholesale & OEM
Can I buy ZIVNIC products in bulk?
Yes! Visit our Become a Partner page to apply for wholesale access.
Do you offer white-label or OEM support?
Yes, we provide custom branding with minimum order quantities. Contact us to discuss your brand vision.
Payments
What payment methods do you accept?
We accept PayPal, major credit/debit cards, and international bank transfers (for wholesale orders).
How do refunds work?
We issue refunds for valid returns or issues with your order. Please contact us with your order number.
Legal & Customs
Are your products legal in my country?
Laws on nicotine vary by country. Please check your local regulations before ordering. ZIVNIC is not liable for customs issues.
Product Info
Are ZIVNIC products tobacco-free and nicotine-free?
We offer both nicotine and nicotine-free versions. Product descriptions list the exact contents.
Are your ingredients tested for safety?
Yes. All our products are lab-tested to ensure safety, consistency, and compliance with global standards.